General Questions
What is ION?
- We support institutions of higher education with College Enrollment Software & Service and Default Aversion
- We provide overall administration of private loan management to institutions of higher education for loans originated by a lender outside of the Federal Direct Loan Program.
- We also support employers with Student Loan Repayment Benefits
We’ve been in the space since 2012 and operate as a third-party student loan servicer, as defined by the U.S. Department of Education.
Who partners with ION?
We work with institutions of higher education and employers throughout the U.S.
Why choose ION?
ION offers the most effective strategy, software, tools, and support to help borrowers navigate student loan repayment.
Student loans are a financial stressor impacting over 40 million Americans.
Since 2009, ION has helped over 3 million student loan borrowers avert or recover from default and find sustainable repayment.
Colleges and universities choose ION because we help them grow enrollments through our LinQ solution and help their students repay their student loan debt.
Employers choose us because we offer a voluntary benefit that helps households manage their financial stress, resulting in better recruitment, productivity, and retention.
Is ION a Debt Collector?
No. ION does not perform any activities defined or related to debt collection for debts considered to be in default.
User Questions
How do I set up an IonTuition account?
Just visit our User Registration page and sign up using your school or employer information.
Can I take out new student loans through IonTuition?
IonTuition is not a lender. We help you manage your existing federal and private student loans through our student loan repayment benefit programs.
What student loans can be managed on IonTuition?
Any US-originated student loans, including federal undergraduate and graduate loans, can be loaded into IonTuition automatically.
What if I don't have loans, but my family members do?
You can invite family members to create their accounts using the Family Benefit feature. You’ll need to create your account first.
Your family members will have the option of sharing their loan information with you.