FAQs.

General Questions

What is IonTuition?

IonTuition is an online student loan management platform that helps you make, and act on, smart borrowing and repayment choices. As an IonTuition user, you get access to one or more of our modules:

  • IonManage: Student loan management, expert counselor support, repayment calculators, and payment plan pre-qualification
  • IonPay: Student loan repayment assistance via employer contributions and voluntary payroll deduction
  • IonRefinance: Refinancing qualifications and exclusive offers from multiple lenders
  • IonMatch: College selection based on program offerings, admittance requirements, and expected graduate ROI
  • IonLearn: Student loan repayment reference material covering topics such as consolidation, forgiveness, postponement, default, and more
  • IonCure: Default resolution services to help borrowers recover from negative loan status
Who partners with IonTuition?
We work with businesses and institutions throughout the U.S. to provide our student loan repayment benefits and tools to their students, employees and members.
How can I get my organization to partner with IonTuition?
IonTuition partners with employers, schools, and membership organizations.

Employers use IonTuition as a tool to attract and retain talent by offering student loan repayment assistance. Employers can sign up, pay, and implement entirely online by clicking “For Employers.”

Schools use IonTuition to help students manage their student loan repayments to reduce delinquency and default. Request a demo if your school is interested in partnering with IonTuition.

Other organizations use IonTuition to offer their members robust student loan repayment and management benefits. Partner with IonTuition today.

How much does IonTuition cost?

IonTuition offers fixed, annual pricing based on the number of eligible users. Visit our contact page to request a quote.

Does IonTuition work on mobile devices?

Yes! You can log in to our responsive site from any mobile device with an active internet connection and web browser. 

User Questions

How do I set up an IonTuition account?

To access IonTuition provided by your employer, school, or membership organization, click “Get IonTuition” and select “User Sign Up.”

We will match you with your organization during the account creation process. It only takes a minute.

Is my personal information secure on IonTuition?

Yes, we use bank-level security and industry-leading data protection practices to ensure the security of our users’ personal information.

To learn more, check out our privacy & security. Your cybersafety is always a top priority with IonTuition.

What if I forgot my password?

Visit the Forgot Password page to reset your password.

Can I consolidate my student loans on IonTuition?
Student loan consolidation must be done through your federal servicer, but we can help you decide whether it’s the right choice for you. Log in and try out our repayment calculators to see what options you have available.
Can I take out new student loans through IonTuition?
IonTuition is not a lender. We help you manage your existing federal and private student loans through our student loan repayment benefit programs.
What email address should I use to set up my account?
You can use any email you prefer to set up your account.

We recommend using a personal email account so you can continue using IonTuition if you lose access to your work or school email. You will have access to IonTuition for one year after separation from your organization.

What happens to my employee account if I leave my company?
You and your invited family will have access to IonTuition for one year before being presented with a ‘pay wall’ where you can continue using IonTuition for an annual fee.
What student loans can be managed on IonTuition?

Any US-originated student loans can be loaded into IonTuition automatically using our PLAID interface, including undergraduate and graduate loans. Other loans may be loaded manually.

What if I don't have loans, but my family members do?

You can invite family members to create their own accounts using the Family Benefit feature on IonManage. You’ll need to create your account first.

Your family members will have the option of sharing their loan information with you.

How do I opt out of marketing emails I receive from IonTuition?

You can opt-out of IonTuition’s marketing emails by following the “unsubscribe” link in your email. This will not unsubscribe you from emails generated by your IonTuition account. You can unsubscribe from those emails here.